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Returns/Exchanges

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WHAT IS OUR RETURNS POLICY?

It is important that you are satisfied with the products you have purchased from us. Your item may be returned to us if it is defective. Within 14 days of receiving your order, faulty goods may be returned for a refund or exchanged if they are unopened and unused. Please note that postage costs incurred in returning the items to us will not be reimbursed. If the goods are defective or were delivered in error, we will reimburse you for the cost of returning the item(s) to us. Unless the item is defective, NANO SILVER - GOLD ROCK will not accept returns for open or used items. If you change your mind, we will not issue a refund, so choose your items carefully.

HOW WILL I GET MY REFUND?

Orders placed on our website that qualify for a refund will be refunded in the same manner in which you made your purchase, and you will receive a confirmation email once your order has been processed. Our return policy can be found in the terms and conditions. If you used a credit card, the funds will be credited back to your credit card within 5-10 business days, depending on your bank (and can take up to 15 days) via our Strip payment partner.

WHAT HAPPENS IF MY PARCEL MISPLACED?

If you believe your parcel has been misplaced, please contact our courier company and check the tracking information in your email.

I RECEIVED A DEFECTIVE OR DAMAGED ITEM. WHAT SHOULD I DO ABOUT IT?

If your purchased item is defective, you may return it. Please get in touch with us and we will walk you through the steps.

WILL MY POSTAGE BE REFUNDED IF MY ITEMS ARE DEFECTIVE OR DAMAGED?

Yes, if you have enough evidence to show us. Please get in touch with us and we will walk you through the steps. Please keep in mind that you must provide a receipt for these postage costs in order for us to reimburse you.

CAN I CHANGE MY ORDER?

Please notify us as soon as possible if you need to change the billing address, delivery address, or contact number. We will do our best to make the changes if we haven't shipped your order and we aren't in a high-demand period. We're sorry, but we can't change the items in your order.

MY ORDER WAS RECEIVED, BUT IT WAS INACCURATE. WHICH ACTION SHOULD I TAKE?

Please contact us and we will gladly work with you to resolve this. While we make every effort to ensure accuracy, mistakes do occur from time to time. Please contact us if you believe your order was incorrect.